This online shop is using cookies to give you the best shopping expierience. Thereby for example the session information or language setting are stored on your computer. Without cookies the range of the online shop's functionality is limited. If you do not agree, please click here. x

Our Customer Service

Our renowned customer service revolves around an outstanding team of friendly, well-trained support staff. Individual advice and comprehensive service are therefore closely related to our products.

Please contact us via phone, email, and fax, so that we can quickly respond to your requests. This will help guarantee a fast and efficient delivery of products from our warehouse.

Expert advice on the phone and in person – We are here to help.

Local service - Our territory managers can visit you in your practice and demonstrate our devices. 
Whether X-ray, anaesthetic or ultrasound - for all matters relating to your practice equipment, we are at your disposal.

Repair service for equipment and instruments

Sometimes it is more cost effective to repair a device instead of purchasing a replacement product. In our workshop all repairs are carried out ​​quickly and efficiently. Information on our after-sales repairs can be found here.

Online Support

If you have any questions or problems with the installation of PC-ECG, X-ray, digital microscopes or ERG devices one of our technicians can remotely access your device software for assistance.

For this service a technician fee may be applicable.

Internet orders 24 h / 7 days

You can easily order our products from our new online service. In addition, you will find a variety of additional product information.


Choose from our extensive range of 6,000+ products that are available. There is something for everyone.

C.P.D. in Europe's largest veterinary training centre

EICKEMEYER® CPD involves lectures, case discussions, and workshops, to deliver practical and relevant knowledge. Our high tech lecture facilities, surgical wet labs, and our high tutor to delegate ratios make learning convenient, practical and enjoyable.

You can find an overview of course dates here.



Start Download

Start Download

Equine Special
Start Download

Experience Endoscopy
Start Download

Start Download

Start Download

Start Download

Small Animal Dentistry
Start Download



EICKEMEYER® PC ECG software demo
> 32-bit version: Start download
> 64-bit version: Start download

Repair form

Repair form for medical devices
> Start download


iPhone / iPad App for Zeiss Microscopes
> Start download

Update software for Fundus Camera Optibrand ClearView
> Start download

Maintenance tips

Sterilisation & Care of Autoclaves
> Start download

Cleaning & Care of Instruments
> Start download

Cleaning & Care of Rigis Endoscopes
> Start download

Cleaning & Care of Dental Handpieces
> Start download